CAREER OBJECTIVE To put in use my experience in a challenging position in a IT/ Telecommunication company and to use my skills in the conception, analysis and development of new project as well as my abilities in troubleshooting, O&M and network administrator. SUMMARY OF QUALIFICATIONS: Extensive experience in the telecommunications’ industry. Ericsson and Lucent technologies, good understanding of wireless services(SS7, HLR, data). Demonstrated skill in training and supported end user as well as developing technical staff to achieve performance objectives. Development and research in the field of telecommunications and data networks, as well my ability to work with costumers(internal and external).Dedicated, autonomous, adaptable and hard working individual with the intercommunications skills to work at all levels of the organization. Outstanding motivator and building team. Works well in both team environment and individual assignment. PROFESSIONAL SKILLS: Knowledge in O&M, Troubleshooting, B-Number analysis, routing data, the standard ANSI 41, terminal certification, software test and verification, handoff, roaming, authentication, wireless services, possessing a solid knowledge of issues associated with AMPS, FDMA, TDMA,CDMA, GSM, RBS-BSC, STP’s, HLR’s, R2, E1, T1. Troubleshooting, networking and installation in Unix-based platforms (Solaris,Linux), Well versed in UNIX, LINUX, scripts developer, wireless village protocol, TCP/IP, SNMP, TELNET, FTP, SSH, HTML, Java for wireless data services. Advance user of Unix and windows 98/2000, office, winzip, winfiol, ALEX, as well as ssh, ftp, ccmail, lotus notes, SAP, advanced internet skill, etc. PROFESIONAL EXPERIENCE 2005 - current OZ Communications Inc. Montreal, Canada NOC Support Specialist Monitor production and pre-production systems(IM and EMAIL using wireless village protocol over TCP and HTTP protocols, SMPP) using automated and manual tools in Linux environment. Identify and respond to incidents, including qualifying the impact and urgency of an incident, notifying the customer, troubleshooting, applying solution, escalating, prioritizing, and reporting. Prepare regular reports on system status. Identify potential problems proactively. Receives customer trouble tickets(SAP), analyzes and takes corrective action; worked in shift 24/7. Additional tasks or projects usually performed. Assist deployment primes for GSM and CDMA carriers companies in North America and Europe (Cingular, Sprint, Bell, Telus, Virgin, KPN, Bouyges, Nextel, Fet, Alltel, Dobson, Telenor and T-MOBILE) during upgrade and troubleshooting activities as well as handset providers. Assist in the implementation and testing of new services and platforms(LINUX, ORACLE and firewalls issues), IM and email cellular test plans. 2001– 2005 TELECOMUNICACIONES MOVILNET Caracas, Venezuela Telecommunication Engineer Data translations administration, Dplan(ECP, 5ESS), B-number, 0900, 0800, start(*), restricted services area (UZ and MSA), 911, Roaming data, creation of routes internally and interconnection with other carriers, special services (*), subscriber data HLR's (AXE, Jambalas, lucent HLR), VLR, AUH, Jambala Reporter, STP’s Sentinel, signaling S7 and R2, message machines in Lucent And Ericsson platform, 24/7 availability, processes’ automation within the daily tasks, Technical support in Lucent and Ericsson cellular system. On site assistance - installation and maintenance. Troubleshooting activities in/out sites. Providing troubleshooting for Ericsson AXE-Switches using PLEXVIEW and making software trace to find out the root causes of the problems, helped out with mayors Ericsson tools as well as Lucent switches, Participate in the on-call schedule to handle emergency situations. HW/SW upgrades such as APZ upgrades, CP’s Jambala Carmencita & Nora, Unix System, Data Bases, also installation, O&M of systems based in SS7 and IS-41.Test calls coordination when software changes are performed. 2000 - Feb 2001 TELECOMUNICACIONES MOVILNET Caracas, Venezuela Fraud Specialist Responsible for the operation and administration of authentication’s feature, analyze cellular network Fraud scenery. O&M Fraud profiler, system performance reports on Ericsson switches, Syniverse software (Fraud X, Visibility),home software (CellCop), Fraud statistical performance reports on Ericsson switches. Design and execution of test plan (voice privacy and authentication) for the certification of new handset to incorporate in the commercial market, coordinate and support faults, iteration with post sale engineer and handset providers(Sony-Ericsson, Nokia, Motorola, Samgsun, kyocera, LG, Sierra Wireless) in the adjustment process, handset integration and features on cellular network. 1998 - May 2000 TELECOMUNICACIONES MOVILNET Caracas, Venezuela Network Operation Center Analyst Monitoring, troubleshooting & correcting server and network problems. Monitoring the network for alarm conditions and responding appropriately when fault is detected for Ericsson AXE Switches and RBSEnsuring continuous operation of servers and services.First Level support RBS, MSC, HLR’s and Data Network)Working with various third parties (Developers, Network and System Engineers, Customers) to narrow down problems and achieve resolution.Clearly and effectively documenting information for communication to other staff, to open issues and follow up on escalated problems.Receives customer trouble tickets(SAP), analyzes and takes corrective action; worked in shift 24/7.Automation and optimization of the systems of alarms receipt(UNIX scripts developer). EDUCATION Universidad Metropolitana/ Caracas, Venezuela Master Business Administration, 2000 - 2003 Universidad Central de Venezuela/ Caracas, Venezuela Electronic Engineer, 1989 – 1998 TRAINING § SHELL PROGRAMMING FOR SYSTEM ADMINISTRATORS - SUN, Caracas, Venezuela, May 2004 § INTERMEDIATE SYSTEM ADMINISTRATION FOR THE SOLARIS 9 OE - SUN, Venezuela, March 2004 § CODE DIVISION MULTIPLE ACCESS - CANTV, Caracas, Venezuela, Jun. 2003 § FLEXENT SYSTEM INTRODUCTION - Movilnet, Caracas, Venezuela, May. 2003 § JAMBALA REPORT - Movilnet, Caracas, Venezuela, Jan. 2003 § ANSI-41, CELLULAR NETWORKING - Lucent, Orlando, USA, December 2002 § SYSTEMS IMPLEMENTATION - Lucent, Orlando, USA, November 2002 § DIGIT ROUTING TRANLATIONS - Lucent, Orlando, August 2002 § CALL PATH COURSE - Ericsson, Caracas, Venezuela, Nov. 2001 § ADVANCED CMS 8800 DATA TRANSLATIONS - Ericsson, Dallas, USA, December 2001 § AXE SOFTWARE INTRODUCTION - Movilnet, Caracas, Venezuela, Mar. 2001 § INFORMATICS PROJECT MANAGEMENT- BG Adiestramiento y Asesoría, Venezuela, Dec 2000 § JAVA TECHNOLOGY - SUN, Caracas, Venezuela, Sep. 2000 § JAMBALA PLATFORM O & M - Movilnet, Caracas, Venezuela, Jul. 2000 § O&M ERICSSON RADIO BASE STATION 884 - Movilnet, Venezuela, Apr. 2000 § PROGRAMACION BASICA CON EL BOURNE Y KURN SHELL - UNIX Support, Venezuela, Aug. 1999 § UNIX ADVANCED OPERATION - UNIX Support, Caracas, Venezuela, Jun. 1999 § BASIC WIRELESS TELEPHONY - Institute Of Wireless Education, Venezuela, Jun. 1998 Extracurricular Activities LANGUAGES Spanish English French Other information Participation in triathlon competitions from 1989 - 1995. UCV Swimming team. 1989-1995. Master swimming team. 1998-2000 Karate-Do. 2006-current Projects 1. Subscribers migration from HLR to Jambala. 2. Automation for the reset of disturbances. 3. TFI solution. 4. to create of PABX solution(CNE). 5. Program to integrate new cells in the roaming database. 6. Migration from R2 to S7. 7. Signaling data among the switches and prepay machines. 8. Roaming data project.
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